Privacy
We treat customer and visitor data with care, restraint, and clear purpose.
A practical overview of the kinds of information Kori collects, how it is used, and the controls teams can expect around their data.
Principle
Collect only what helps the product work well
Use
Support conversations, operations, and reliability
Control
Teams should understand the data that powers their setup
Information we may collect
Kori may process account information, workspace configuration data, uploaded knowledge sources, and conversation data needed to operate the product.
Depending on how a team configures the assistant, that can include visitor messages, basic contact details shared during a conversation, and content provided through integrations or uploaded files.
How information is used
We use data to deliver the product, improve answer quality, support onboarding, monitor system health, and understand how the platform is being used.
- Power embedded conversations and routing logic
- Train assistants on customer-provided content
- Diagnose product issues and improve reliability
Retention and access
We aim to retain information only as long as it is needed to operate the service, support legitimate business needs, and satisfy legal or contractual obligations.
Teams should review the data they upload and configure internal access carefully so the right people can manage sources, prompts, and related workflows.
Questions and requests
If you have questions about privacy, data handling, or how your workspace is configured, reach out through our contact channels and we will help direct you to the right next step.
Next step
Need a deeper data-handling conversation?
If your team has procurement, security, or implementation questions, contact us and we’ll help you work through the details.