SaaS Solutions
Transform SaaS Support with AI-Native Chatbots
Empower your SaaS platform with Kori. Deliver 24/7 technical support, automate onboarding flows, and unify your knowledge base to drive higher conversion and reduce churn — without scaling headcount.
Resolution Time
Down 85%
Ticket Deflection
Up to 60%
User Satisfaction
98% CSAT
Automate Tier-1 Technical Support
The majority of SaaS support tickets are variations of the same 20 questions — password resets, billing plan changes, integration setup errors, and 'how do I do X?' questions that are already answered in your documentation. Kori handles this entire category of tickets autonomously, delivering instant, accurate answers at any hour without a human agent ever seeing the conversation.
For tickets that require action — such as triggering a password reset or retrieving a subscription invoice — Kori connects directly to your backend APIs to execute the request in real time. The result is a support experience that feels more responsive than any human team, because it genuinely is.
- Instant resolution of password resets, account unlocks, and billing queries.
- Direct API integration to fetch live account status, usage metrics, and plan details.
- Automatic ticket creation in Zendesk, Freshdesk, or Intercom when escalation is needed.
- Conversation context passed seamlessly to human agents on escalation.
Seamless User Onboarding
The first 72 hours of a SaaS user's experience are the highest-risk period for churn. Users who encounter confusion, get stuck on setup, or fail to reach their first 'aha moment' within the first week are significantly more likely to cancel or disengage. Kori proactively engages new users from the moment they activate, guiding them through your key workflows with step-by-step conversational assistance.
Unlike static in-app tutorials that follow fixed paths, Kori's onboarding conversations adapt to what the user is actually doing. If a user navigates to the integrations page, Kori proactively offers to walk them through connection setup. This context-aware assistance dramatically shortens time-to-value and measurably improves 30-day retention rates.
- Context-aware onboarding prompts triggered by in-app behavior.
- Feature adoption nudges tailored to the user's role and use case.
- Proactive check-ins for users who haven't completed critical setup steps.
Unified Knowledge Base Integration
Most SaaS companies have documentation spread across Zendesk, Notion, Intercom, Confluence, and custom help centers — and it is rarely consistent or up to date. Kori ingests all of your documentation sources into a single unified knowledge base, deduplicating and indexing content so the AI always retrieves the most accurate, current answer.
When your docs are updated, Kori's knowledge base re-indexes automatically. There is no separate maintenance layer — the AI stays in sync with your documentation as your product evolves.
Churn Prevention & Expansion Revenue
Kori identifies at-risk signals in conversations — repeated error reports, expressions of frustration, questions about cancellation policy — and routes these interactions to a specialized retention workflow or a customer success manager, depending on the account tier. Early intervention at the moment of friction is measurably more effective than re-activation campaigns after a user has already left.
On the revenue side, Kori can surface relevant upgrade prompts when users hit plan limits or ask about features available on higher tiers — creating natural, helpful upsell moments without requiring a sales call.
Frequently Asked Questions
- How much can Kori reduce my SaaS support ticket volume?
- Most SaaS teams see 40–60% Tier-1 ticket deflection within the first 30 days of deployment. The exact figure depends on how well your existing documentation covers common questions and how deeply Kori is integrated with your backend APIs for action-based requests like password resets. Teams with comprehensive docs and API integrations routinely exceed 60% deflection.
- Can Kori onboard new SaaS users automatically?
- Yes. Kori can be configured to trigger proactive onboarding conversations when new users activate, based on in-app behavior events. It guides users through key setup steps, explains feature functionality, and prompts them toward their first value moment — all conversationally, without requiring a human CSM to intervene for every new signup.
- What help desk systems does Kori integrate with?
- Kori integrates natively with Zendesk, Intercom, Freshdesk, and HubSpot Service Hub. When an escalation is triggered, Kori automatically creates a ticket in your help desk with the full conversation history, user context, and any relevant account data pre-populated — so the agent receiving the ticket can resolve it without asking the customer to repeat themselves.
- Can Kori help with SaaS churn prevention?
- Yes. Kori monitors conversations for churn signals — repeated support issues, cancellation intent language, and engagement drop-off patterns — and can trigger automated retention workflows or alert your customer success team in real time. Early-stage intervention at the moment a user expresses frustration is far more effective than post-cancellation win-back campaigns.
- Is Kori suitable for B2B SaaS with enterprise customers?
- Kori is built for both B2C and B2B SaaS. For enterprise accounts, Kori supports role-based routing (directing enterprise contacts to dedicated CSMs), SSO integration, and custom SLA-aware escalation rules. Enterprise teams can also configure account-level context so the AI knows the customer's plan tier, usage level, and relationship history before the first message is sent.
Next step
Ready to scale your SaaS support?
Start turning more visitors into power users and reducing support costs with Kori — no engineering team required.